Contact us

SWS technical support

Log an online request.

SWS training resources

See the Document Author training resources including the MyPL course available for schools.

SWS community on Viva Engage

Join the School Website Service community on Viva Engage.

SWS training enquiry

If you have a training enquiry, log an online request.

SWS product

Read about the SWS Upgrade. If you can't find the answer to your question, please email sws.upgrade@det.nsw.edu.au.

SWS feedback

We encourage you to provide feedback to the SWS product team.

School annual report

Find out about the school annual report.

School behaviour support and management plan

Learn about the school behaviour support and management plan.

School excellence plan

Find out about the school excellence plan.

School Planning and Reporting Online

If you have a School Planning and Reporting Online (SPaRO) enquiry, please email sparo@det.nsw.edu.au or phone 02 7814 3853.

Content guidelines

Use the department's content style guide for all department websites and publications.

Contact the content and engagement team.

Brand guidelines

The brand library provides department branded files, templates, and more.

Submit a request if you have any questions about the department's logo use, colour palette, graphics, image or photography guidelines to align your content with the departments unified brand.

Brightcove

Find out about Brightcove Video Cloud to upload your raw footage, create video and share on your school website or social channels.

For video support, please submit an online request.

Promoting your school

The Promoting your school toolkit includes resources such as the school prospectus, school photography guidelines, school logo refresh guidelines, and additional promotional guidance.

For support with promoting your school, please email SchoolDigitalMarketing@det.nsw.edu.au.

Online enrolment

For enquiries, submit a ticket to the Online Enrolment team or phone 1300 679 338 Monday - Friday, 7:30am - 6:00pm.

Make a payment

Learn about Administration Marketplace Panel for Schools (AMPS) for Student finance.

Contact information (for sales, support and training) can be found on the web page for each supplier.

Translated documents

Access translated documents and information on interpreting and translations.

School Finder

If you have any issues with your school website URL promoted on School Finder, please submit feedback.

Canva branding toolkit

For support setting up the branding toolkit for your school's Canva team, please email t4linnovations@det.nsw.edu.au.

Canva templates for SWS

For support with the SWS Canva templates, please contact the content and engagement team.

Social media toolkit

The social media toolkit is designed to help you effectively implement social media within your school.

Social media support

Contact the social media team if you have any questions about starting or maintaining a social media channel, if you're looking for advice around social media best practice or if you have any other general enquiries.

Policy library

Visit the NSW Department of Education’s policy library for all current policies, and to view policy contact details.